Refund policy

Returns, Cancellations, and Refunds Policy

Returns and Exchanges

• No Return Policy: All sales are final. We do not accept returns or exchanges unless an item is damaged upon arrival or does not match the requirements/description of your order.
• Damaged or Non-Matching Items: Please inspect your order when you receive it. If an item is defective, damaged, or does not match the requirements, you must contact us immediately.

How to Start a Return:

You must contact us before returning any item. Items sent back without first requesting a return and getting approval will not be accepted. If your return is approved for damage or non-compliance, we will provide instructions and a return label.

Cancellations

• You can request cancellation or removal of items from your order until the item is shipped. 
• To start a cancellation request, contact us.

Refunds

• For approved returns (damaged or non-matching items), we will notify you after we receive and inspect your return.
• If approved, you will be refunded to your original payment method, minus any applicable shipping fees unless stated otherwise. Your bank or payment provider may need additional time to process and post the refund.

Statutory Rights

This policy does not limit any mandatory rights you may have under applicable consumer protection laws (such as in the European Union or United Kingdom) regarding defective, non-compliant, or misdescribed goods.

Contact

To request a cancellation, report damaged items, or inquire about an item that does not match requirements, please contact us at sales@easyrateus.com or use the contact details in our contact information policy.